We reply on anything related to the content of this site: a bonus term that reads differently from how we described it, a payment method we have missed, a game that is no longer in the lobby, a dead link, a typo. Press and partnership enquiries can go to the same address with "press" in the subject line.
The quickest way to reach the editorial team is by email to editorial@otaku-play.com. Please include the page URL you are writing about and, if the issue is a factual one, the specific figure or claim you believe is wrong. A short screenshot helps. The inbox is monitored during UK business hours, Monday to Friday.
We are an independent review site, not Otaku Play itself. Questions about your account — missing deposits, failed withdrawals, bonus activation, identity verification, closed sessions — have to go to the brand's own support channel, which is listed on the home page and in the review. We can point you to the complaints page if the brand's answer does not resolve the issue, but we cannot act on your account directly.
Factual corrections are typically acknowledged within one working day and resolved within three. Press enquiries get a reply within a week. If the matter is urgent and gambling-related — financial difficulty, a safeguarding concern — please go to GamCare on 0808 8020 133 first and use the resources listed on the responsible-gambling page.